Policies at WillStreetTWF.com
We strive for service excellence and customer satisfaction
We have put these policies in place to provide peace of mind to our customers and ensure clarity. We are here to help and support our customers so please contact us if you require any assistance.
The Electric Handcycle Attachments are supplied with a one year Manufacturers Warranty which covers replacement of defective parts.
In the event of a claim please contact WillStreetTWF.com who will; help diagnose the problem, liaise with the factory to source any necessary replacement parts and provide advice on fitting them.
Return and Refund Policy
Returns accepted within 30 days of delivery.
Customer to disassemble the device and repack in the original packaging and box so as to avoid damage to the device during transport.
WillStreetTWF.com will arrange for a courier to collect the packaged device at a time convenient to the customer. Customer to pay the retuned postage cost.
WillStreetTWF.com reserve the right to charge a 10% restocking fee, subject to inspection of the retuned device.
Refund will be made as soon as the inspection is completed.